Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
flowers by the greenery is committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Some hospitals and other institutions do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions within a basket may be made with items of equal or greater value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays and anniversaries on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided, we will substitute to the closest flowers/color that are available.