To help ensure timely delivery during the busy holiday season, please place your order at least 1 day prior to the following major holidays: Thanksgiving, Christmas, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day and Father's Day.
We generally deliver to 19380, 19382 & 19383. Depending on the distance outside those zip codes, we may make an exception to this rule. Please call to verify if we can make an exception for the delivery to your recipient.
Same Day Delivery
If you order by 12:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on Saturday please order by 10:00 am.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Normal delivery times are 11am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, please call to verify.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver per the funeral home instructions.
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor or leave a message for the recipient to call to arrange for delivery.
We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the shop, en route or delivered. Email changes or cancellations are cannot be accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal and verified.
Recipient may be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Requests to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you will be held fully liable for the cost of the gift, as well as the delivery fee.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.